Refund policy

OVERVIEW

 

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will send out a replacement order subjected to case by case basis.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

Due to the consumable nature of our products, we are unable to accept returns unless it's in original condition (sealed) for full refunds.

 

Lost or Stolen Packages

Joli Fruits is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon enquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.